RETURNS & EXCHANGES
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CLAIMS AND RETURNS
If your product arrives to you damaged, please email a picture of the damaged area and your order information to CustomerService@Jinteriorconcepts.com. You will receive a replacement product if available. The Claims must be notified no later than 30 days after the receiving date. Authorization for returns must first be received from the claims manager, regardless of fault, before returning items. All returns (except damaged merchandise) with the manufacturer’s approval will be subject to a 25% restocking fee plus a $25 shipping fee unless otherwise noted. All return requests must be made within 30 days of receipt of your order. Please see below for our manufacturers’ return policies.
SERVICE CHARGES FOR RETURNS
If manufacturer is at fault, there is no service charge to return, and we will process the full refund or replace your order. If manufacturer is not at fault (including and without limitations refused shipments, customer duplication of orders or cancellation after shipment), the following charges will be made:
Schumacher accepts returns of a minimum of 6 yards for fabric. Uncut double rolls of wallcovering in their original packaging may be returned. Single rolls of wallpaper, or leftover rolls from an order, will not be accepted for credit
Schumacher : 25% restocking charge on all fabric and trimming 6 yards or longer
Schumacher : 25% on all wallcovering (full, uncut rolls only)
Pick up charge in addition to shipping and/or postage charges
Kravet accepts returns of a minimum of 5 yards for fabric/trim or 5 rolls for wallpaper. Kravet Décor is final sale
Scalamandre products are final sale and are not returnable unless defective or damaged during shipping.
UNACCEPTABLE CLAIMS OR RETURNS
Merchandise that has been cut or processed
Fabric and trimming pieces of less than 6 yards
Ship direct orders (unless defective or vendor error)
Borders sold by the yard
Shrinkage or stretching less than 3%
Cut bolts/rolls of wallcovering
Commercial, 54 wallcovering
Sample books are not returnable for credit after 90 days from invoice
Fabrics or wallcoverings that have had a special process applied such as flame proofing, backing, special coatings, etc.
Floor samples and merchandise sold off the showroom floor
Kravet accepts returns of a minimum of 5 yards for fabric/trim or 5 rolls for wallpaper. Kravet Décor is final sale.
STANDARD ORDERS CHANGE OR CANCELLATION
All orders are considered committed orders, with the exception of submit or reserve orders. A request to change or cancel orders may be accommodated at J Interior Concepts’s sole discretion, only if the order has not already been processed for shipment. Merchandise returns must meet our return policy, and are subject to the standard handling charge.
Returns are not accepted after merchandise has been cut, treated or processed in any way. J Interior Concepts recommends that the customer check all products for flaws, correctness of pattern, color and differences before any product is cut or processed.
All processing is at the customer’s risk. Room for shrinkage must be allowed when processing or adding flame retardants, special coatings and backings, among other treatments.
FOR WOVENS AND PRINTS
Woven and printed patterns cannot always be completely square on the cloth. Before cutting, make sure pattern alignment is adequate to produce a satisfactory result.
Velvets must be returned in the original packaging. If the velvets are received in a condition that prevents manufacturer from determining liability or if handling or shipping may have caused damage, the goods will be returned to the customer at the customer’s expense and credit will not be authorized.
Our manufacturer utilizes the highest quality dyes, but our products are not guaranteed against color fading from undue exposure to the sun or other atmospheric conditions. Dry cleaning is recommended at regular intervals. Very few fabrics are washable. Be sure to check the product instructions to verify.
Our Customer Service Department, 800-484-1321, is open Monday through Friday 9:00AM-5:00PM EST.
TO REQUEST A QUOTE, CHECK STOCK AND PRICE AFTER BUSINESS HOURS
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